管理沟通技巧外文文献及译文 第4页
On the new communication communication content At the end
As a general communication, and communication of all sorts, is almost all-encompassing. Well, as far as management of the communication -- communication management, will include those elements? These whether keeping to a certain classification standards are appropriate and practical, clear content classification? Previous management communication scholars have been no systematic study this problem, the authors think it is necessary for us, have the responsibility to complete this worthwhile and valuable research tasks.
In fact, the content of communication management in accordance with the contents of the communication of the nature and importance and size, communication and organization in the scope and level of detail can be conducted in-depth and effective breakdown. According to the author in person management practices, communication and management functions of the theory, in my view, the management of communication not only be classified but can be divided into distinctly different content levels, and the same level of content but also contains a lot of differences with the management of a communication content.
Pursuant to communicate the contents of the nature, size and importance, as well as its coverage of the communication size, I can manage to communicate the contents are divided into the following eight categories, or that level of communication.
1. emotional communication
Emotional content management communication is the author of practical management has spent an enormous amount of time to go through a very basic, the basic but important communication. Human beings are self-feeling, emotions, feelings, interests, hobbies, preferences, habits of animals is in the hands of corporate managers intelligent resources. Marx as its output efficiency and effectiveness of flexible variable costs, Modern science and human resources management as it is comprehensive competitiveness of enterprises and the core competitiveness of the factors that determine the even people placed in a higher information, knowledge of the height of the first factors. For information, knowledge, technology and any other resources to the productivity of the play, they will have to rely on the effective work. And because emotion with personal preferences and limitations, so the work is not always sensible, therefore, understanding and persuasion the adjustment is inevitable emotional management and communication of important work.
Once renowned management experts said the United States, organizations should not fear there is about enterprise management of emotional, feeling communication. In the enterprise, because their own people and the outside world and within the enterprise for various reasons, will have some negative, destructive and emotions. Bad mood and feeling interfere with the normal staff enthusiasm and the capacity to play. And an excellent mood, emotion, a sense of trust, a sense of happiness and other positive feelings and sentiments, to play the greatest potential employees. Thereby indirectly improve and enhance its production efficiency and effectiveness. Americans Napoleon. Hill "Success Guidebook" and the famous entrepreneurs, Management of Jurists Carnegie "human weaknesses Guidebook" and other works. is the enterprise of any people should first learn to self-emotional, emotional communication, encouraged to foster a positive attitude and emotion, eliminate the negative and eliminating negative emotions and feelings, so that they have always maintained a good state, to miraculously growth performance.
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http://www.751com.cn on the shoulder, and so on, all of a sentiment communication. Clearly, in order to create and maintain good personal working environment, but also for the general increase in employee enthusiasm for the work and performance Emotional enterprise communication is a very basic, but important day-to-day management of the communication infrastructure. Emotion seems on the surface to communicate with the enterprise management functions and objectives not related, but practice shows, Emotional management of the power of communication is such a huge staff and managers to learn management of the first communication skills, should be emotional communication skills. Without such skills, will not be a qualified staff or managers.
2, the operational business information communication
Ommunication in the management of enterprises, in addition there are a lot of emotional communication, in business or work level, the more substantial the existence of another one of the basic, regular, and important management communication namely, that people on how they work and how the work should be and how the current work of the foundation, basic business information communication. I called it operable to communicate operational information. Operational business information communication is actually happening enterprise management events must take place very good work. Day-to-day business day of the operation to rely on it to effectively maintain normal. Such communication management, in accordance with its contents at different directions can be divided into work, Working views and proposals of the three major categories of content of communication.
Supervisors must be subordinate to publish clear instructions not clear working order, the subordinates will be chaos and confusion, Working unsure prioritized and depletion of resources and reduce output. Enterprise employees on their respective floors for the work instructions is not advice and ideas. Especially in the implementation of the Directive process, the possible need for new issues reflected upward, or the implementation of the work required, it should also upward feedback, all these comments, ideas, progress reports, the problem reflects, constitute the author of the second largest category of operational business information communication : communication work views. Enterprise employees at all levels in the implementation of the work orders, often will have its own independent operational thinking, often can according to its own practice, observation and reflection of their own and other people's work, even the local businesses, overall work, develop its own unique, and even some creative new ideas and proposals. This constitutes a workable business information communication, the third largest category : suggestions for communication.上一页 [1] [2] [3] [4] [5] [6] 下一页
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