管理沟通技巧外文文献及译文 第5页
In modern enterprise management, knowledge workers and knowledge content in enterprise production and management process growing Enterprises increasingly flat organizational structure, decision-making authority down the organizational structure moving down. All of these changes have the staff to a higher work requirements, and greater work decisions and creative ability. Therefore, business management is good or bad, are more and more dependent on the staff can work in a creative manner, unlike the past, is more dependent on instructions from superiors.
In fact, the work proposed, as a creation of nature with the improvements of communication, has been widely occur in a variety of enterprise management process, and indeed for many enterprises to enhance management performance, have had a positive and tremendous impetus. Japanese companies Matsushita employees within one year of the proposed rationalization of up to tens of thousands, nearly half of which were adopted to implement, for enterprise management and the overall performance of the enormous contribution.
3, responsibilities, rights, interests communication
Enterprises is a production needs of its customers products and services, and profit from the economic organization. Enterprises of any one staff, in any longer periods, we must have a clear comparison of the rights, responsibilities and benefits division. Employees in enterprises of the obligations and rights, constitute the enterprise management division of labor, job responsibilities and authority of demarcation.
Employees of the enterprises, mainly the interests of economic interests and the status of the organization, is to attract businesses, motivate staff to target enterprises struggle for the necessary conditions and the key factors. rights, responsibilities and interests of the general needs of the letter written form, confirmed down, that is generally required in the form of a formal written communication management. However, as staff members and between staff and the responsibility, authority scope b
Lee division within the enterprise is a dynamic development and interaction, so it was not always easy to clearly divided. Therefore, in the management of enterprises, not only normal and have been able to establish the responsibility, authority, Lee relations need to communicate, When they occur, change, some employees their understanding of ambiguous and difficult to grasp.
In particular, the need for timely conduct in-depth management communication. business and the employees are trying to gain interest work. Responsibilities and rights are for the purpose of convenience prompted staff to complete its post and achieve business goals and set up the match. Unknown responsibility, or rights not transferred, or benefit-sharing structure unclear, will have an impact, The end result is not their employees to play an active and high efficiency, high returns to work. In the enterprise, when certain staff said, "This is you should do things," or "as XXXX. you have no right to do so "and so on, this is for you and the responsibility and right to communicate. For example, a staff you talk to the career development and that he deserved the treatment, you doing, Typical is the rights, responsibilities and interests of communication.
The author observes that in the enterprise, interest-driven enterprise survival and development efforts and the staff was the fundamental driving force, no rights, responsibilities and interests of these fundamental elements of good internal communication, it is impossible to communicate with other management success : operability information communication business will be hampered; decision-making system and often are not seriously understanding and implementation; Enterprise employees do not agree with the mission and purposes of the enterprises will not have a sense of belonging and a sense of honor; In foreign exchanges, not consider the interests of the company and image, and the outside of the enterprise is destructive communication, and so on.
If employees are not treated fairly and to the court to prosecute the company because the rights, responsibilities and interests to communicate properly, or fails. Such communication when the incident occurred. authors own experience and observation management, and enterprise management of a considerable majority of the time management and communication,
In fact, this kind of communication : the staff for their work that their duties are ideas that are too heavy; that their wages too little, hope more; A colleague told colleagues B quarrel, why not work, B, but the behavior or attitude A violation of the responsibilities, rights, and so on and so forth. I believe that good and effective the responsibility, authority, good 原文请找腾讯752018766辣'文^论,文~网
http://www.751com.cn and operational information communication
I have put enterprise management process, mainly in the general staff, grassroots managers, middle managers of day-to-day operations within the scope of communication behavior, divided into operational information management business communication. Management of such communication is a basic, basic, everyday occurrence, businesses maintain the daily operation. But managers of enterprises and speaking, some other enterprise business information, communication, is also very important. Businesses about their direction, speed, size, enterprises final output results. That is the decision-making business information communication.
decision-making enterprises operating in the information communication enterprises massive, large-scale presence
They just happened over the operational frequency of operational information see less communication. In the modern age, decision-making has been more and more enterprises from the grassroots to make. However, the enterprises concerned department or an entire enterprise or a group of major and important decision because the large amount of information needed, involved in a wide range of deep and difficult decision-making, policy-makers must request the necessary decision-making power and the ability and vision, still only by the high-level enterprise managers to make individual or collective.
However, this does not mean that high-level decision-makers do not need the staff, grassroots managers and other high-level managers of information support and help. The more significant decision-making, the greater the amount of information needed access to the businesses now, the greater the impact on the future, policy makers will need extensive collection to collect all the relevant information, for specific operators, collaborators, After repeatedly, can we guarantee the quality of decision-making and access to the majority of managers and executives of support. the other hand, departments or enterprises decision-making, implementation were not always able to understand or comprehend thoroughly. Therefore, not only in decision-making requires large amounts of communication, but also in making decisions, it will need to explain and decomposition decisions, will be translated into all the relevant departments, and all decisions are able to implement in-depth understanding of business information, clearly communicated to the staff should communicate and departments. 上一页 [1] [2] [3] [4] [5] [6] 下一页
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