企业管理外文参考文献及译文 第2页
4.注意恰当地使用肢体语言
在倾听他人的发言时，还应当注意通过非语言信号来表示你对对方的话的关注。比如，赞许性的点头，恰当的面部表情，积极的目光相配合；不要看表，翻阅文件，拿着笔乱画乱写。如果员工认为你对他的话很关注，他就乐意向你提供更多的资讯；否则员工有可能把自己知道的资讯也懒于向你汇报。
研究表明，在面对面的沟通当中，一半以上的资讯不是通过辞汇来传达的，而是通过肢体语言来传达的。要使沟通富有成效，管理者必须注意自己的肢体语言与自己所说的话的一致性。比如，你告诉下属你很想知道他们在执行任务中遇到了哪些困难，并乐意提供帮助，但同时你又在浏览别的东西。这便是一个“言行不一”的信号。员工会怀疑你是否真正地想帮助他。
5.注意保持理性，避免情绪化行为
在接受资讯的时候，接收者的情绪会影响到他们对资讯的理解。情绪能使我们无法进行客观的理性的思文活动，而代之以情绪化的判断。管理者在与员工进行沟通时，应该尽量保持理性和克制，如果情绪出现失控，则应当暂停进一步沟通，直至回复平静。
6.减少沟通的层级
人与人之间最常用的沟通方法是交谈。交谈的优点是快速传递和快速反馈。在这种方式下，资讯可以在最短的时间内被传递，并得到对方回复。但是，当资讯经过多人传送时，口头沟通的缺点就显示出来了。在此过程中卷入的人越多，资讯失真的可能性就越大。每个人都以自己的方式理解资讯，当资讯到达终点时，其内容常常与开始的时候大相径庭。因此，管理者在与员工进行沟通的时候应当尽量减少沟通的层级。越是高层的管理者越要注意与员工直接沟通。
2 The Effective Methods In Management And Communication
Implements the effective management, is raises the enterprise core competitive ability the foundation. Core competitive ability refers to the enterprise the skill and the competitive power set. In a sense, the enterprise may use for to obtain specially permits the market niche 原文请找腾讯752018766辣;文-论'文.网
http://www.751com.cn and the experience, the characteristic and the culture, the superiority and ability are very important regarding enterprise's competitive power formation. The enterprise may regard as has the different usable each resources set, the management object is each resources.The supervisory work is carries on reasonable, the effective disposition and the use to each resources.The implementation management process, is the information transmission and the feedback process.As enterprise's main body, the human is one kind extremely special and the important resources, decides the enterprise core competitive power most basic essential factor. Between an enterprise's community member carries on the exchange including mutually on in the material help, the support and the sentimental exchange, the communication.Between the human and human's communication is the communication.The information communication is relates in the enterprise common goal and the enterprise has between the cooperation individual bridge.If does not have the information communication, enterprise's common goal on understood with difficulty for all members, also cannot cause the cooperation the desire to turn the cooperation the motion. If communication effective, then both sides can obtain the accurate useful information rapidly; Otherwise, had the possibility to spend the massive time, but obtained only is some fuzzy is even the wrong information.The superintendent most important function is the enterprise devised, informations and so on mission, expectation and achievements transmit the staff accurately, and directs and leads them to achieve the goal. Except outside organization, plan, plan, control, but also needs to exert one kind of influence in the entire work process to the subordinate, not only causes them to obey willingly, moreover is glad the work, for achieves this enterprise's goal to try hard.Along with the information communication technology unceasing development, enterprise's organizational structure more and more to is advantageous develops in the information communication direction, has the few level flat organizational structure is the modern business management trend of development. The staff in completes its work in the process, more and more many 上一页 [1] [2] [3] [4] 下一页
企业管理外文参考文献及译文 第2页下载如图片无法显示或论文不完整，请联系qq752018766
