企业管理外文参考文献及译文 第4页
3. Positively listens to staff's speech
Communication is the bidirectional behavior. In order to make the the communication to be effective, both sides must positively invest the exchange. When the staff expresses own opinion, the superintendent also must earnestly listen attentively. When the others speak, we are listening, but very many times all are passively listen, but does not have to carry on the search and the understanding on own initiative to the information. Positive listens attentively requests the superintendent to set oneself in staff's role, in order to correctly understands the meaning which their intention but is not you wants to understand. At the same time, listens attentively time must objectively listen to staff's speech but not to make the judgement. When the superintendent hears to with own different viewpoint, do not have eagerly to express own opinion. Because can cause you like this to leave out -odd under the information. Positive listens attentively must be accepts the other people to say, but postpones own opinion after the storyteller says.
4. Pays attention to uses the body language appropriately
When listens to other people's speech, must pay attention through the non- language signal to expresses you opposite party speech. For instance, the commending nod, the appropriate facial expression, the positive vision coordinates; Do not look at the table, glances through the document, is taking the pen chaotic picture scribblings. If the staff thought you pay attention very much to his speech, he is glad to you to provide more information; Otherwise the staff has the possibility the information which knew oneself also lazily to approach you to report.
The research indicated that, middle the face-to-face communication, a half above information is not, but is through the body language which transmits through the vocabulary transmits. For instance, you tell the subordinate you very to want to know which difficulties they in did carry out in the task to encounter, and was glad to provide the help, but simultaneously you were glancing over other thing. This then is "says one thing and does another" a signal. A trade union suspected whether you truly do want to help him.
5. Pay attention to maintain rationality, avoids the emotionalism behavior
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http://www.751com.cn staff, should as far as possible maintain the rationality and the restraint, if the mood appears out of control, then must suspend further communicates, until replies tranquilly.
6. reduced the communication in level
The most commonly used communication method between the persons is the conversation.The conversation merit is the fast transmission and the fast feedback.Under this way, the information may transmit in the shortest time, and obtains opposite party to reply.But, when the information passes through the multi-person transmission, the oral communication shortcoming demonstrated.The human is involved in who in this process are more, the information distorts the possibility is bigger. Each people all by own way understanding information, when the information arrives the end point, its content frequently with the time which starts is widely divergent.Therefore, the superintendent in carries on the communication with the staff time must as far as possible reduce the communication the level.More is the high-level superintendent more must pay attention to and the staff communicates directly.上一页 [1] [2] [3] [4]
企业管理外文参考文献及译文 第4页下载如图片无法显示或论文不完整，请联系qq752018766
