Management system. e-Business is the next level of fax and email orders, like connecting a company with
a supplier or with an outsourced company.
e-Commerce is very common those days, and is about connecting the customer with the company. The
typical cases are on-line stores from the Internet.
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Using those new approaches is not mandatory for a SME, but since Europe become a single market
exploring the new opportunities and meeting the new demands will soon impose e-Management as a new
standard for any successful SME. Any Romanian SME working with other European companies which
already have standards applied (ISO, TUV, etc) will have to implement an e-Management system.
Internet is usually the main channel where all the data flows, and due to mobile technologies, managers can
have access to key information about their business anytime, anywhere – so travel times are no longer
“dead times”, the manager can actively control the business even if they are not in the office.
E-Management provides the necessary support for a company to achieve the objectives using a clear path,
measurable and predictable.本文来自辣.文~论^文·网原文请找腾讯3249.114
Arguments for Implementing an e-Management System
To implement an e-management system a SME must be first of all sure it needs one. Without a rigorous
planning the new system can soon become a bottleneck and using it can cause disaster in the company.
Arguments to implement an e-management system:
The company has many internal processes (manufacturing, shipping, customer support).
Communication between the internal processes is performed using basic tools (phone,
papers).
There are many cases when production is delayed because of lack of stock.
There is no (or poor) control of product’s life cycle (who manufactured it, who tested it, who
packed it, when, etc).
The management cannot identify the source of customer complaints
Partners and customers are located in a different geographic region (country) or they use a
different language
There is a clear view of all processes and of metrics required from each process.
There is a budget for e-management implementation (time costs, training, equipment,
framework development).
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Arguments to not implement an e-management system – or to delay it
The company has a limited number of customers, or the customer feedback is not vital.
Customers and partners are located close to the company and they have very tight relations.
There are few processes and they are simple and straight forward.
There is already a simple process implemented for keeping record of production flow, which
provides acceptable results.
There is no budget for implementing a new e-management system, including the cost of staff
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