[29]Gordon H.G. McDougall & Terrence Levesque. Customer satisfaction with Services: Putting perceived value into the equation [J]. The Journal of Services Marketing,2000,(14):392-394.
[30]中国电子商务研究中心
企业电子商务转型文献综述和参考文献(3):http://www.751com.cn/wenxian/lunwen_48477.html