[ ] Chih-Chien Wang, Shao-Kang Lo,etal. Extending the technology acceptance model to mobile telecommunication innovation: The existence of network externalities[J]. Journal of Consumer Behaviour,2008(7): 101–110
[ ] Chieh-Peng Lin, Yuan Hui Tsai,etal. Modeling IT relationship quality and its determinants: A potential perspective of network externalities in e-service[J].Technological Forecasting & Social Change,2011(78): 171–184.
[ ] Matti Mäntymäki, Jari Salo. Teenagers in social virtual worlds: Continuous use and purchasing behavior in Habbo Hotel[J]. Computers in Human Behavior,2011(27): 2088–2097.
[ ] Sheng-Wuu Joe ,Shin-Yi Lin , Chou-Kang Chiu. Modeling the unethical intention of software piracy: a qualitative integration of network externalities and information cascades[J]. Qual Quant ,2010(44):191–198.
[ ] J.Joseph Cronin Jr., Michael K Brady, G.Tomas M Hult. Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments[J]. Journal of Retailing,2000,76(2):193-218.
[ ] Tung, L. L..Service quality and perceived value’s impact on satisfaction, intention and usage of short message service (SMS)[J]. Information Systems Frontiers,2004, 6(4):353–368.
[ ] Dodds, William B., Kent B. Monroe and Dhruv Grewal. Effects of Price, Brand, and Store Information on Buyers’ Product Evaluations[J].Journal of Marketing Research,1991,28:307–319.
[ ] Tae Goo Kim, Jae Hyoung Lee, Rob Law. An empirical examination of the acceptance behaviour of hotel front office systems: An extended technology acceptance model [J]. Tourism Management,2008,29(3): 500–513.
[ ] Overby, J.W. and Lee, E.J..The effects of utilitarian and hedonic online shopping value on consumer preference and intentions[J].Journal of Business Research,2006,59: 1160-1166.
[ ] Pui-Lai To, Chechen Liao, Tzu-Hua Lin. Shopping motivations on Internet: A study based on utilitarian and hedonic value[J]. Technovation,2007,27(12): 774–787.
[ ] Wang, Y., Lo, H. P., & Yang, Y. (2004). An integrated framework for service quality, customer value, satisfaction: Evidence from China’s telecommunication industry. Information Systems Frontiers, 6(4), 325–340.
[ ] Victoria Y. Yoon, R. Eric Hostler, Zhiling Guo,Tor Guimaraes. Assessing the moderating effect of consumer product knowledge and online shopping experience on using recommendation agents for customer loyalty.Decision Support Systems.2013.
[ ] Jae Ik Shin,Ki Han Chung,Jae Sin Oh,Chang Won Lee.The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea.International Journal of Information Management .33 (2013) 453– 463
[ ] Francisco-Jose Molina-Castillo, Ana-Isabel Rodriguez-Escudero, Jose-Luis Munuera-Aleman. Do switching costs really provide a first-mover advantage? [J].Marketing Intelligence & Planning, 2012,30(2):165 - 187
[ ] Molina-Castillo F, Munuera-Alemán J, Calantone R. Product Quality and New Product Performance: The Role of Network Externalities and Switching Costs.[J]. Journal Of Product Innovation Management. 2011,28(6):915-929.
[ ] Burnham, T.A., Frels, J.K. and Mahajan, V. . Consumer switching costs: a typology, antecedents, and consequences[J].Journal of the Academy of Marketing Science, 2003,33(2): 109-26.
[ ] Bell S, Auh S, Smalley K. Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs[J].Journal Of The Academy Of Marketing Science, 2005,33(2):169-183.
[ ] Caruana A. The impact of switching costs on customer loyalty: A study among corporate customers of mobile telephony[J].Journal Of Targeting, Measurement & Analysis For Marketing,2004,12(3):256-268. 用户忠诚的影响因素文献综述和参考文献(6):http://www.751com.cn/wenxian/lunwen_74780.html