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商业银行客户满意度文献综述和参考文献(2)

时间:2020-12-02 21:48来源:毕业论文
[2] 秦川.客户对不同银行机构满意度的影响因素研究[J].金融与经济,2011(12):33-41 [3] 彭凌.我国商业银行个人理财产品的问题及对策[J].生产力研究,2010(2):145-

[2] 秦川.客户对不同银行机构满意度的影响因素研究[J].金融与经济,2011(12):33-41

[3] 彭凌.我国商业银行个人理财产品的问题及对策[J].生产力研究,2010(2):145-147

[4] 刘全文,曹巧会.对加强商业银行客户满意度管理的探讨[J].财政金融,2010(5):49-50

[5] 诸红,夏晓霞,周石伟.如何提升呵护满意度[J].现代金融,2011(11):13-14

[6] 张庆伟.商业银行个人业务顾客满意度研究-以宁波银行为例[J].浙江万里学院学报,2011(5):6-13

[7] 王旺青.商业银行客户满意度评价体系的构建[J].河南科技学校学报,2011(9):6-9

[8] 赵巧.商业银行客户满意度评价体系的构建[J].生产力研究,2011(12):65-66

[9] 李鹏. 缩小银行个人理财服务质量差距的对策分析--基于客户满意的视角[J].西南金融,2011(9):64-66

[10] 蒋波.提高银行客户亲密度:国际比较和经验借鉴[J].新金融,2011(6):32-35

[11] 纪鑫.解析国有商业银行客户满意度提升策略[J].中国总会计师,2010(6):107-109

[12] 王小兰,李昌荣.商业银行个人理财服务客户满意度的评价问题研究[J].科技广场,2010(7):224-226

[13] 刘凤军,吴冠之,欧丹,任莹. 银行个人理财服务顾客满意度影响因素[J].金融论坛,2008(11):39-45

[14] AlessandroArbore ,BrunoBusacca. Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances[J]. Journal of Retailing and Consumer Services,(2009):271-280

[15] A. George Assaf, Vincent Magnini. Accounting for customer satisfaction in measuring hotel efficiency: Evidence from the US hotel industry[J]. International Journal of Hospitality Management,(2012):642-647

[16] Cheolho Yoon. Antecedents of customer satisfaction with online banking in China: The effects of experience[J].Computers in Human Behavior,(2010):1296-1304

[17] Farnaz Beheshti Zavareh, Mohd Shoki Md Ariff, Ahmad Jusoh, Norhayati Zakuan, and Ahamad Zaidi Bahari. E-Service Quality Dimensions and Their Effects on ECustomer Satisfaction in Internet Banking Services[J]. Procedia - Social and Behavioral Sciences,( 2012 ):441-445

[18] Erkan Bayraktar , Ekrem Tatoglu , Ali Turkyilmaz , Dursun Delen, Selim Zaim. Measuring the efficiency of customer satisfaction and loyalty for mobile phone brands with DEA[J]. Expert Systems with Applications,(2012):99-106


商业银行客户满意度文献综述和参考文献(2):http://www.751com.cn/wenxian/lunwen_65604.html
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