[23]鄢红光.服务型企业的客户关系管理研究[J].经营者.2014年03期
[24]廖荣旗.IT企业的客户关系管理研究[J].商业现代化.2014年第28期
[25] Efraim Turban. Information Technology for Management[M]. Wiley;2009
[26] Paul Bocij, Andrew Greasley, Simon Hickie. Business Information Systems: Technology,Development and Management for the E-Business[J]. Pearson Education Limited , 2015,41-42
[27] Lisa H. Dawson, Ann Blandford and Nicola Millard.Providing Value To Customer in E-Commerce Environments:The Customer’s Perspective[M].Princeton: Princeton University Press,2012
[28] Beamon, B. M.(1996), Measuring supply chain performance[J]. International Journal of Operations and Production Management, 19(3),pp. 275-292
[29] Berry, Charles H. (1975), Corporate Growth and Diversification[M].Princeton: Princeton University Press.2006
[30] Brown, J.W. Uncertainty and Technical Communication Pattern[J].Management Science, Vol. 31, No.3, pp.301-311
[31] Brown, Stanley A.Customer relationship Management : A Strategic Imperative in the Work of e-Business[M] New York : John Wiley & Sons, 2000
[32] Jackie Kandel.CRM, ERP, one-to-one Decoding Relationship Management Theory and technology[J].Trusts & Estates, April , pp.49-53
客户关系管理系统文献综述和参考文献(3):http://www.751com.cn/wenxian/lunwen_52775.html