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大学生网络课程忠诚度调查研究(3)

时间:2018-09-08 11:51来源:英语论文
According to some current researches, we can realize the four factors influencing customer loyalty: customer s cognition, customers satisfaction, customers trust and the budget change and emphasize th


According to some current researches, we can realize the four factors influencing customer loyalty: customer’ s cognition, customer’s satisfaction, customers’ trust and the budget change and emphasize that the satisfaction is not the only factor influence the customer loyalty. (Chen,2003:72) There are some components influencing customer loyalty such as product quality, price, enterprise activities, overall evaluation and satisfaction.(Nan et al., 2004:12)  Based on these concepts and models, this paper does a research on the college students from Jiangsu Normal University on the factors that influence their loyalty of the online courses 大学生网络课程忠诚度调查研究(3):http://www.751com.cn/yingyu/lunwen_22643.html
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