Every day people share their experiences and emotions with others by communicating, regardless of their gender, age, or race. As a mater of fact, they are performing the same communicative activity in spite of the persity in culture. Tending to define human communication explicitly and singly is very difficult for everyone. From ancient time to nowadays, scholars have never ceased in exhausting the definitions of communication. Communication, which is our capacity to share resources and exchange opinions, forms the basis of human interaction, both at work and in everyday life.
In Intercultural Communications, Jandt (1995) classified communication into ten components:source, encoding, message, channel, noise, receiver, decoding, receiver response, feedback, context. By understanding the components of communication, people are better able to understand it. Effective communication often depends upon suitable communication styles. O’Connell. Sandra said that most of the style clusters are around four dimensions: blaming, directing, persuasive, and problem solving (Lahiff and Penrose, 1997: 40). It is worthwhile to note that blaming style used by a person to try to find others’ faults should be usually avoided. In certain conditions, the directing style can be very useful and effective. A directing person will direct the others to do something to create a two-win situation. While the persuasive style employs information sharing and acceptance techniques, the problem-solving style seeks mutual acceptance from the two sides. Only when you know which one is your dominant communication style can you get ready for dealing with the occasion with right style.
中美跨文化商务谈判的文化差异及应对策略(3):http://www.751com.cn/yingyu/lunwen_64365.html