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摘要中国作为人口大国，在各个地方排队的现象十分常见。在长长的队伍等候过程中，不仅大量的浪费了人们时间，还使得社会生产效率得不到有效的提高。在银行业领域，“顾客就是上帝"是其最高的服务宗旨。今天，银行业竞争日益激烈，如何提高银行自身的服务质量、提高办事效率将是考验一个银行能否长远发展的重要因素。在信息时代，将IT技术引入银行业，用以提升银行服务被证明是一种有效手段，“商业银行排队叫号系统”就是这样一种集软硬件于一体计算机系统。当客户进入银行，可根据自己的需要从叫号机中取出号票，然后进入休息区等待语音提示，这不仅为客户创造一个轻松、个性化的窗口环境外，还给客户带来了方便，同时可以根据客户的业务办理种类情况，客户的数量，业务办理时间等，确定银行柜台的安排情况和进一步对服务进行调整和提升，实现机构利润和服务质量、客户满意度的最大化提升。39462
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本课题设计了立足于解决商业银行以高科技的计算机技术手段来取代顾客排队，从而解决顾客排队的烦恼，利用系统的设计，基于创建宽松的等候环境、缩短顾客等候时间、提高隐私权和保密性、更好的工作条件和环境、提高劳动生产率的管理信息的目的，提供时间控制、业务量控制和服务质量控制贯穿于统一的叫号及评价全流程，满足银行服务质量、服务时间和提升客户满意度的需求。
本文首先介绍了排队叫号机的概念、研究现状和前景，阐述了商业银行使用排队叫号机的重要性。在此基础上，提出了排队叫号机的总体设计思路，接着根据所提出的设计思路，研究具体设计模块的工作业务流程，综合个模块系统功能后，设计出基于为商业银行提供时间控制、业务量控制和服务质量控制的叫号系统。最后，对系统进行使用测试，验证和实现程序设计的目的和效率提升。
毕业论文关键词：银行；排队系统；叫号机
Abstract
As the most populous country in the world, China in various of queuing phenomenon is very common. In the long process, not only for team of wasted time, also make people get effective social production efficiency is not high. “The customer is god” the service industry, the highest service professions, especially the service industry in the increasingly competitive today, how to improve the quality of service, improve their efficiency is a enterprise can be one of the important factors for long-term development. With the advent of the information age, the rapid development of technology and the people of all walks of life to improve service levels. At present. “Queuing system” has been as a new service concept into the bank, and when the customer to enter the bank, according to their own needs can be removed from the Queuing machine number ticket, then enter rest for voice prompt, such as: to create a customer in the window and personalized relaxed environment, return customers, also can bring convenience for types according to the customer’s business, number of customers, business, determine the time for the bank counter to arrange and further adjustment and promotion, service mechanism and quality of service, profit maximization of customer satisfaction.
This topic was designed based on the solution of the commercial Banks to high-tech computer technology to replace the customers, so as to solve customer in line, and using the system design, based on creating comfortable environment, shorten the customer waiting for time, improve the privacy and confidentiality, better working conditions and environment, improve labor productivity of management information, provide time control, volume control and service quality control in the application of unity and evaluation process, bank service quality, service and to enhance customer satisfaction demand,
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